If for any reason an item needs to be returned or exchanged, Tread Depot requires you to call in advance and obtain a return authorization number. We can also help facilitate the return via UPS/Fed-Ex, and arrange for call tags to pick up the merchandise. We guarantee your unconditional satisfaction for a full 30 days from date of delivery, provided the merchandise to be returned / exchanged is new / unused with original manufacturer labels. Used products may not be returned for credit.
Credit / Return
Tires: Full credit for new / unused product. Freight charges to you and back to Tread Depot will not be credited.
Wheels: Full credit for new/unused product. Freight charges to you and back to Tread Depot will not be credited. Please test fit wheels prior to mounting tires on them. Wheels that have had tires mounted may not be returned. Special purchase wheels may not be returned.
Wheel & Tire Packages: Full credit for new / unused product. Freight charges to you and back to Tread Depot will not be credited. In addition, there will be a $40 labor charge to dismount tires. Special purchase wheels may not be returned.
Credit will be issued to the credit card used to make the original purchase. Payments received by check or money order will be refunded by check once funds have cleared.
Shipping & Damage Claims
If your merchandise arrives damaged due to shipping and handling, receive it, and then immediately contact Tread Depot customer service to arrange a return. Once we have received the merchandise back, you will have the option to have new merchandise sent to the same shipping address at no additional charge.
Before You Return Product
Tires: When returning tires, please make sure the label is securely attached to each tire with the Return Authorization number and your last name in the reference boxes on the label.
Wheels: Take the time to ensure your wheel return arrives to Tread Depot in the same condition you received it. Please, do not allow loose lug nuts / bolts or center caps to scratch or damage returned products. Secure lug nuts / bolts by wrapping them in packing material, and snap / screw center caps into the wheels.
Tread Depot WILL NOT ACCEPT ANY RETURNS THAT DO NOT HAVE A RETURN AUTHORIZATION NUMBER. ANY CUSTOMER WHO REFUSES SHIPMENT WILL BE CHARGED FREIGHT BOTH WAYS.